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Executive Summary

• 9 years of techinical support experience

Working Experience

Apple (July 2017 - Preset)

• AppleCare Technician
• Provide expert technical support to iOS and Mac users, ensuring seamless device functionality. I diagnose and resolve issues, offer guidance, and deliver exceptional customer service, contributing to Apple’s legendary customer experience.

Projects:

• Case Based Reasoning (Tavel Agent)

Education & Qualifications

Bachelor of Computer Science </br> Indiana University - Bloomington, 2023

Misc. Information

Programing Languages </br>

• C, Java, Python, Javascript, HTML, Markdown

  Platforms </br>

• macOS, Windows, Microsoft Office Suite, Raspbain

  Misc. </br>

• VIM, Office 365

  Certifications </br>

• Apple Certified Mac Technician, Apple Certified iOS Technician

  Certifications in Progress </br>

• CompTIA Security+