Resume

Perry proTECH

Virtual Chief Information Officer

March 2024 - Present

Currently managing operations and leading strategic initiatives for more than 20 companies across a broad range of industries, including Banking, MEP (Mechanical, Electrical, and Plumbing), Military and Aerospace, Landscaping, Construction, Agriculture, Chiropractic, Chambers of Commerce, and Electrical services. Responsible for the oversight of assets exceeding $500,000 in value. - Align client business needs with IT strategies while ensuring compliance and audit readiness for banking regulations, SOC 2, CMMC, HIPAA, MSOC, and advanced cybersecurity standards - Manage vendor contracts and relationships to optimize performance across multiple sectors - Deploy robust disaster recovery methodologies, including backup and recovery solutions, data replication, failover procedures, and recovery testing - Manage and budget IT investments to ensure optimal resource allocation - Leverage expert-level knowledge of IT infrastructure components, trends, and best practices - Collaborate closely with service providers to ensure seamless execution and compliance

Self-employed

Contractor

June 2018 - Present

- Designed and deployed network infrastructure for churches and small businesses, including wireless configurations, firewall setups, and LAN/WAN optimization - Built and implemented secure, scalable cloud storage and backup solutions - Delivered device management strategies using Microsoft Intune and JAMF - Consulted on cybersecurity improvements, advising on endpoint protection, MFA enforcement, and compliance policies - Provided Tier II/III support and IT consulting, translating complex technical challenges into actionable guidance

Apple

T1 and T2 End-User Support Engineer

July 2017 – January 2024

- Provided expert technical support for iPhones, iPads, Macs, iPods, Apple TVs, iCloud, Apple IDs, and iTunes - Successfully resolved technical challenges ensuring customer satisfaction - Excelled in a remote, self-motivated work setting while maintaining top KPIs for my team - 🏆 **Three-time AppleCare Excellence Award Winner** — 2019, Spring 2023, Fall 2023 Consistently ranked in the top 3% of AppleCare employees in KPIs

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