Currently managing operations and leading strategic initiatives for more than 20 companies across a broad range of industries, including Banking, MEP (Mechanical, Electrical, and Plumbing), Military and Aerospace, Landscaping, Construction, Agriculture, Chiropractic, Chambers of Commerce, and Electrical services. Responsible for the oversight of assets exceeding $500,000 in value.

• Align client business needs with IT strategies while ensuring compliance and audit readiness for banking regulations, SOC 2, CMMC, HIPAA, MSOC, and advanced cybersecurity standards
• Manage vendor contracts and relationships to optimize performance across multiple sectors, ensuring operational efficiency
• Deploy robust disaster recovery methodologies, including backup and recovery solutions, data replication, failover procedures, and recovery testing, to safeguard sensitive data and minimize downtime risks
• Manage and budget IT investments to ensure optimal resource allocation and alignment with business objectives
• Leverage expert-level knowledge of IT infrastructure components, trends, and best practices to enhance operational effectiveness and cybersecurity posture
• Collaborate closely with service providers, delegating operational activities as needed, to ensure seamless execution and compliance with industry standards
• Direct and delegate tasks to engineering teams while providing guidance and escalation support to ensure swift resolution of technical issues and alignment with strategic objectives

• Designed and deployed network infrastructure for churches and small businesses, including wireless configurations, firewall setups, and LAN/WAN optimization
• Built and implemented secure, scalable cloud storage and backup solutions to support collaboration, data protection, and business continuity
• Delivered device management strategies using platforms such as Microsoft Intune and JAMF to standardize deployment, enforce policies, and monitor assets
• Consulted on cybersecurity improvements, advising on endpoint protection, MFA enforcement, compliance policies, and overall risk mitigation
• Provided Tier II/III support and IT consulting, translating complex technical challenges into actionable guidance for stakeholders and aligning technology decisions with organizational goals

• Provided expert technical support for a diverse array of Apple products, including iPhones, iPads, Macs, iPods, Apple TVs, iCloud, Apple IDs, and iTunes, via phone
• Successfully resolved technical challenges and inquiries related to various Apple technologies, ensuring customer satisfaction and problem resolution
• Demonstrated adaptability by staying up-to-date with the latest developments in Apple technology to provide up-to-the-minute assistance to customers
• Excelled in a remote, self-motivated work setting, consistently achieving outstanding results by proactively managing tasks, deadlines, and objectives with minimal supervision, all while maintaining the top Key Performance Indicators (KPIs) for my team